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Stock Information Policy

We operate a modern warehousing facility which provides automatic real-time stock updates to our website. When viewing a product listing page, youll see one of the following stock indicators. We believe in an honest approach when displaying the availability of products. For anything which can take time to get to you, we'll tell you up front.  Read more about our delivery services.

Stock Indicators

In stock

This item is currently available from our warehouse and will normally be dispatched same day subject to our published cut-off times. Expedited delivery is available on most in stock items, although items which require specialized service (e.g large furniture) may take longer to dispatch.

In stock - limited

This item is also in stock but with a limited quantity available. It may become unavailable at any time. If you are planning to visit us in person, we suggest selecting our Click & Collect service at the basket to reserve stock before making the journey.

Direct delivery

This item will be be dispatched directly from the manufacturer or distributor. This is often the case for particularly large or heavy items where specialized service is required, or for custom made items. Delivery times will vary and a number of different of services may be used. Please contact us if you have any questions. 

You will usually be able to collect such items from us if you prefer, but will need to wait for your order to arrive in our warehouse.

Estimated delivery times for furniture

The following lead teams are typical estimates for direct deliveries from our suppliers and depend on delivery location. All estimates assume stock availability, for out of stock items, lead times may vary significantly. For made-to-order furniture, build times will vary depending on season, we have tried to provide a maximum estimate in these cases. Lead times will be longer over public holidays, especially around Christmas and New Year.

  • Alphason - 2-3 days
  • Atacama - 7-10 days
  • BDI - 7-10 days normally, occasionally up to 6 weeks - ask for details 
  • Custom Design - 7-10 days
  • Frank Olsen - 2-3 days self assembly, 10 days assembled
  • Just-Racks - 10-21 days - express shipping available on request for some models - ask for details 
  • MMT - 7-10 days
  • Optimum - 7-10 days
  • Palladio - 7-10 days
  • Schnepel - 4-6 weeks. Express shipping (10days) available on Spectral Now models
  • Signature - 7-14 days, up to 12 weeks for special order finishes
  • Spectral - 6-8 weeks - express shipping available on request for some models - ask for details 
  • Tom Schneider - 7-10 days normally, occasionally up to 6 weeks - ask for details 

Available for order/On order

You may place pre-orders and back-orders for items not currently in stock. If you order an item which is out of stock, or you order a quantity larger than we currently we have available, well explain this clearly before you checkout. Delivery times will vary and well provide estimated arrival times and updates as we receive them. The product listing pages for items which are currently on order will show the estimated time to arrival in our warehouse.

You may opt to leave you email address with us and our website will alert you as soon as new stock is delivered. For high-demand items, we recommend pre-ordering to avoid disappointment.

No longer available

This item can no longer be purchased, we have no stock available and it has either been discontinued by the manufacturer or we no longer sell it.

Errors

We work hard to keep our inventory as accurate and up to date as possible. As with any activity there is an element of human error involved and occasionally displayed stock levels may not match exactly with the units available.