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Delivery Information

Delivery Within the UK

Free Next Day Services - Delivered by DPD

Free next working day delivery when you spend over £50. We use the award winning DPD (voted best delivery company, Which! October 2014) as our courier of choice, with a one hour delivery window available when you provide a mobile number. Services available Monday to Friday (excluding public holidays) to most mainland UK addresses for in stock items ordered before our cut-off. Terms apply.

Next day delivery is not available on all items. Please see the basket to find out if your order qualifies.

Standard Services

Smaller standard orders will be delivered by Royal Mail (First Class), larger or high values items are usually delivered by DPD.

Dispatch Times - Same Day Service

We aim to dispatch all orders placed before 4pm Monday to Friday on the same day and other orders on the following day. Dispatch times are guaranteed to customers who choose an expedited delivery service, subject to stock and published cut-off times. Orders placed on public holidays or weekends will be dispatched from the next available working day. During peak times non-expedited orders may take a little longer to process. Remote destinations may require additional time for delivery. Occasionally security checks by card issuers or our finance company may delay dispatch.

If a standard delivery option is chosen large or valuable items will be sent via a courier service and will require a signature on arrival. Smaller items will be sent via Royal Mail 1st class post and will usually arrive the day after dispatch, though this may vary. Please allow up to a maximum of seven days for delivery of any small item sent via Royal Mail.

Direct Deliveries

This usually applies to orders containing custom built, heavy or large items (e.g assembled furniture) which require a specialist delivery. Orders will be dispatched directly from our supplier. We'll show this on the product listing page and when you reach the basket. For such orders dispatch times may vary. Please contact us or check the product listing page for information on specific items.

Pre-orders and Back-orders

For items not currently in stock you may pre-order or back-order from us. Well keep you informed throughout with estimated delivery times.

Mixed Orders

If you place an order that contains a mixture of pre/back-order, direct delivery and in stock items we will usually dispatch items as they become available, if you prefer to receive all your items at once, please let us know. 

Click and Collect

From Our Showroom

Just select Click and Collect at the basket to reserve your items and pay on arrival.

We have a fully stocked showroom and demonstration facilities. We welcome customers who wish to collect their orders. There are no costs for collection and you'll pay the same prices as seen on our website. Free parking is available. Please contact us if you require any more information. Stock information can be found on the product listing page for each item.

From a DPD Pickup Shop

When we ship an order by DPD, we'll use the address on your order. For most orders you'll have the option to let DPD know you'd prefer to collect from a local shop. Visit the DPD website to find pickup shop locations near you. To arrange a shop collection, just follow the instructions in the text or email DPD send you. This service is available for items up to 20kg, 60cm x 60cm x 60cm, or 1.2m combined on the longest two sides. You'll need to take ID with you to collect your order. Mainland UK only.

Delivery to Alternate Addresses

We take the security of your orders and payment details seriously. As part of our policy of actively tackling fraudulent transactions, a few limitations exist for deliveries to alternate addresses.

For card payments, we can deliver to the cardholder's address or alternatively to a work address. 

For finance purchases we can only deliver to the named applicant's home address.

If you wish to specify an alternative address, we can deliver to any verified address if you choose to pay with PayPal.

Delivery Costs

Standard delivery is free for all orders to most UK mainland addresses.  All other delivery prices are determined by the destination, the service chosen and the value and weight of your order. Addresses in the Scottish Highlands, offshore and Northern Ireland may incur additional delivery costs, depending on the items ordered. Prices are calculated at the basket for all services and destinations.

Delivery to Other Destinations

Europe - Selected Countries

At present we can only deliver smaller items, such as cables and accessories, to European destinations outside of the UK. Larger items such as furniture, electronics and speakers are only available to the UK. Please see the basket for available destinations and pricing. All shipments are now via DPD.

Outside Europe 

We do not deliver any items outside of Europe.

Exports and Taxes

Our displayed prices include UK VAT, any exemptions will be shown as a discount at the basket. 

Customers from the Channel Islands must select the appropriate option under Country at the basket. All items where United Kingdom is selected will be charged VAT.

You may be liable to pay import duties and other taxes if you import goods into your country.  We are unable to offer tax advice or any other tax adjustments other than those provided by this website when checking out. 

We do not participate in the Retail Export Scheme, this scheme does not apply to mail order goods, including internet sales.

We accept payment in GBP, for other currencies the price will vary depending on the current exchange rate.

More Information

Stock information policy - Read more about how we describe stock availability on this website.

Store closure and non-dispatch dates - Upcoming public holidays and other events affecting our services.

FAQ - Answers to a few common delivery questions and other topics.

This page contains a summary of the important parts of our delivery policy, full details can be found in our terms and conditions.