This website uses cookies. For more information please review our privacy policy.

Manage Accept All

We're dispatching fast; Coronavirus information available here.

Fast dispatch: Covid-19 info

Arrow left Home

Important Coronavirus (Covid-19) Information for Customers

Last updated: 3rd July

As a result of the on-going Coronavirus (Covid-19) outbreak and based on current available advice, we have made some changes to the way we work to protect both our employees and customers. This page will be updated to reflect our current service availability as the situation progresses.

Online Orders

We are operating as normal with the following changes:

Weekend Shipping - Some orders placed after our Friday cut-off may be shipped earlier than expected; dispatching on a Saturday for delivery Monday. This is not a guaranteed dispatch, if you wish weekend or Monday delivery, please order before our Friday cut-off and select the appropriate delivery option where available. 

Custom and Terminated Cables - due to social distancing requirements we have more limited capacity for these orders, which may take a little longer to dispatch. This will be shown on product pages and when you add to basket.

Backorders/Direct Deliveries - A number of our suppliers experiencing shortages and new stock is taking some time to arrive, we recommend shopping for in stock items or signing up for our stock reminder emails. For estimated arrival times please see individual product pages - estimates are subject to change and are not available for all products. 

Arranged Deliveries - Where we deliver larger items with a two-person team, deliveries are currently drop off only, no additional services (unboxing, assembly etc) are available.

Cancellations

Orders are currently being dispatched multiple times per day, including early in the morning. Cancellation requests received after 8am may not be possible, but we'll try our best.

Service and Returns

Our services: we are answering calls and emails as quickly as we can, but there may be small delays in response times or return handling based on daily demand. We appreciate your patience.

Third party services: service centres are open as usual, but some brands are experiencing a shortage of spare parts, leading to significant delays. If you repair isn't urgent, you may wish to wait until the situation improves.

We can accept returns in person by prior arrangement.

Showroom

Our showroom is available again on an appointment only basis.