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Important Coronavirus (Covid-19) Information for Customers

Last updated: 5th January

As a result of the on-going Coronavirus (Covid-19) outbreak and based on current available advice, we have made some changes to the way we work to protect both our employees and customers. This page will be updated to reflect our current service availability as the situation progresses.

Online Orders

We are operating as normal with the following changes:

Weekend Dispatches - We are currently dispatching some orders over the weekend.

DPD Deliveries - DPD shipments dispatched on a Friday, Saturday or Sunday may be delivered earlier than expected - your tracking will reflect this and allow you to update you preferences. Early delivery isn't guaranteed - if you require a weekend delivery, please select the appropriate option at the basket and order prior to our Friday cut-off.

Custom and terminated cables - due to social distancing requirements we have more limited capacity for these orders, which may take a little longer to dispatch. This will be shown on product pages and when you add to basket.

Backorders/Direct Deliveries - A few suppliers are still experiencing shortages and new stock is taking some time to arrive, we recommend shopping for in stock items or signing up for our stock reminder emails. For estimated arrival times please see individual product pages - estimates are subject to change and are not available for all products. 

Arranged Deliveries - Where we deliver larger items with a two-person team, deliveries are currently drop off only, no additional services (unboxing, assembly etc) are available.

Lockdown Delays - While most orders will arrive on time, we are anticipating potential disruption to all courier networks, serving all online retailers, as they expect to see significantly increased volumes moving throughout their networks, made worse by local staff shortages due to Coronavirus.

Cancellations

Orders are currently being dispatched multiple times per day, including early in the morning. Cancellation requests received after 8am may not be possible, but we'll try our best.

Service and Returns

Our services: we are answering calls and emails as quickly as we can, but there may be small delays in response times or return handling based on daily demand. We appreciate your patience.

Third party services: service centres are open again, but warranty work is expected to be delayed at present. If you repair isn't urgent, you may wish to wait until the situation improves.

We can't accept returns in person at this time. You may have more limited returns options as shop drop-off points are closed.

Showroom

Our showroom is currently closed. When safe to do so, we will re-open on an appointment only basis.

Click and Collect

Click and Collect is not currently available. Orders placed with this option will be dispatched to your address.