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Important Coronavirus (Covid-19) Information for Customers

Last updated: 22nd September

As a result of the on-going Coronavirus (Covid-19) outbreak and based on current available advice, we have made some changes to the way we work to protect both our employees and customers. This page will be updated to reflect our current service availability as the situation progresses.

Online Orders

We are operating as normal with the following changes:

Custom and terminated cables - due to social distancing requirements we have more limited capacity for these orders, which may take a little longer to dispatch. This will be shown on the product pages and when you add to basket.

Backorders/Direct Deliveries - A few suppliers are still experiencing shortages and new stock is taking some time to arrive, we recommend shopping for in stock items or signing up for our stock reminder emails. For estimated arrival times please see individual product pages - estimates are subject to change and are not available for all products. 

Arranged Deliveries - Where we deliver larger items with a two-person team, deliveries are currently drop off only, no additional services (unboxing, assembly etc) are available.

Cancellations

Orders are currently being dispatched multiple times per day, including early in the morning. Cancellation requests received after 8am may not be possible, but we'll try our best.

Service and Returns

Our services: we are answering calls and emails as quickly as we can, but there may be small delays in response times or return handling based on daily demand. We appreciate your patience.

Third party services: service centres are open again, but warranty work is sometimes a little taking longer than usual as centres work through backlogs or wait for new parts.

We can't accept returns in person at this time.

Showroom

As a consequence of increasing levels of infection in our local area our showroom is currently closed. When safe to do so, we will re-open on an appointment only basis.

Click and Collect

Click and Collect is currently unavailable, if you place an order with this option, we will contact you to arrange delivery.