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Important Coronavirus (Covid-19) Information for Customers

Last updated: 30th June

As a result of the on-going Coronavirus (Covid-19) outbreak and based on current available advice, we have made some changes to the way we work to protect both our employees and customers. This page will be updated to reflect our current service availability as the situation progresses.

 

Dispatch

Most orders are dispatching on schedule, except those listed below:

Custom and terminated cables - due to social distancing requirements we have more limited capacity for these orders and cables may take a little longer to dispatch. This will be shown on the product pages and when you add to basket.

Deliveries

Courier networks are experiencing increased parcel volumes and while occasional delays may occur, most items are arriving on time. Orders may arrive with different couriers than usual. 

Arranged Delivery Service - Where we deliver to you using our own team. Deliveries are now available, however to minimise contact unboxing, packaging removal and assembly services are currently unavailable. If you would prefer your order can be shipped on a pallet to kerbside.

Backorders

Including direct delivery and special order items.

A small number of suppliers are experiencing stock shortages or delays due to reduced staffing, though most are now operating at capacity. If you need something quickly, we recommend shopping for in stock items.

Customer Service

Our team are working from home but due to high demand, there may be some delays in responses or calls may be missed. We appreciate your patience.

Returns and Warranty  

Please note all returns are inspected before refunds are issued and are dealt with in the order received, this may take a few days at present.

Some service centres are operating at a reduced capacity, so delays should be expected.

Part Exchange

Part exchange is still available. 

Try it at Home

Try it at home is now fully available again. 

Click and Collect

Click and Collect orders are available again, but with some changes to our process. You can pay online and collect from our warehouse by appointment. 

Appointments are available Monday - Friday, 9am - 5pm.

Showroom

Our showroom remains closed until further notice. Appointments for future dates can't be made at this time.