Terms and Conditions
1. APPLICATION OF CONDITION
Notwithstanding anything which may be contained in any purchase order or other document of the buyer, goods are supplied subject to these conditions alone. No variations of them will apply unless expressly agreed by both parties in writing and signed on their behalf.
2. LOSS OR DAMAGE IN TRANSIT
The seller will replace goods which fail to arrive or arrive in a damaged condition. However, in order to comply with the terms and conditions the `Seller's own insurance policy, notification of loss or damage to the goods must be made to the Seller in writing, within 7 days of the date of despatch, failing which no claim in respect of such loss or damage will be entertained by the seller.
We do provide an option for UK buyers to take out insurance/special delivery, it should be understood that unless this option is taken by the customer all goods will be sent standard first class delivery in which case claims can only be made upto a maximum cost of £27. Once a claim is made for a lost parcel please allow upto 14 working days for a response.
3. DELIVERY
Unless specifically agreed otherwise than in writing by the seller the date of any delivery notified by the seller to the buyer is an estimate only and the seller shall not be liable for the consequences of any delay in fulfilling the buyers order. Goods are delivered by carriers over whom the seller has no control and therefore the seller shall not be liable for the consequences of any delay in transit. In the events of goods ordered and subsequently returned for any reason the seller reserves the right to affect a handling charge.
4. RETURNS
Faulty Items
If you think any item supplied within your order is faulty please contact us directly within the first month of purchase and we will endeavour to provide technical assistance over the telephone. If we are not able to help we will then authorise a returns number. Please use a recorded delivery service for all returns and once we have tested the item and found it to be indeed at fault we will refund this charge (please note that courier charges and royal mail special delivery charges are not included unless with prior agreement of our team). Once tested we will inform you by email or telephone of the results and offer you either a replacement item or refund. Goods received after the first month and within warranty period (a minimum of one full year) may need to be tested by manufacturer but we will do all we can at our end to swiftly resolve any issues that have occurred.
Returns - Non Faulty Items
If you are not happy with any item supplied you are within your rights to return it to us for a full refund or store credit. To do so we would ask you to notify us in writing (email or letter) within 7 working days of receipt. Please ensure that any return is packaged well to avoid damage and include everything that was supplied (all manuals, cables, remote controls etc must be returned), you are liable for these return costs and we strongly suggest using some type of recorded delivery service.
Due to health and hygiene reasons, we cannot accept any returns on earphones or headphones other than if they are faulty.
Please also note that any product that has been custom made or cut to a specific length requirement is not covered by the above policy and is non refundable.
5. DISCREPANCY
The buyer will inspect the goods on arrival and if they do not correspond in nature to the goods ordered, will give the seller written notification of any discrepancy within 7 days of the despatch, failing which the buyer shall be deemed to have accepted the goods.
6 . DESCRIPTIONS
The photographs, dimensions, specifications and type numbers in this catalogue are shown only as a guide, and although we will usually supply the exact product shown, we reserve the right on occasions to supply similar to items but of detail differences.
7 . ACCURACY OF INFORMATION
Whilst we make every effort to ensure the accuracy of the information shown in this catalogue, we can accept no liability for damages or injury arising directly or indirectly from any error or omission in such information.
8 . DEFECTIVE GOODS AND CONSEQUENTIAL LOSS
The seller guarantees that the goods are free from defects and are of satisfactory quality but it is for the buyer to satisfy themselves that the goods are fit and suitable for the purpose for which they require them. Defects in goods delivered shall not be grounds for cancellation by the buyer of the remainder of any order or contract.
It is expressly agreed and understood by the buyer that the seller\'s liability in respect of defective or otherwise unsatisfactory goods shall under no circumstances whatsoever extend beyond the price paid for such goods, in particular the seller shall not be liable for any damage to property, nor any consequential loss of whatsoever nature, however caused, arising out of any defect in the goods, or from their failure to correspond to any description or representation, or from their unsuitability for any purpose.
If any buyer alleges that goods supplied are defective the buyer will return them, carriage paid, to the seller\'s premises. If, after examination by the seller, it is established that the goods are defective then the seller will refund the buyer the cost of the carriage and replace the goods or at the seller’s absolute discretion refund their purchase price.
9 . PRICE
The seller reserves the right to vary any price advertised in the seller\'s catalogues or elsewhere as occasion demands, and the goods are supplied at the price prevailing as at the date of acceptance by the seller of any order placed by the buyer. All prices are exclusive of V.A.T. except where expressly stated otherwise.
10 . PAYMENT
The seller reserves the right to vary any price advertised in the seller's catalogues or elsewhere as occasion demands, and the goods are supplied at the price prevailing as at the date of acceptance by the seller of any order placed by the buyer. All prices are inclusive of V.A.T. except where expressly stated otherwise.
11. SPECIFICATION
Goods described in the sellers catalogue or elsewhere are subjected to a continuing process of technical change and development and the Seller therefore reserves the right to alter specifications without notice any time before delivery. All descriptions, illustrations, specifications and dimensions are approximate and are only intended to present a general guideline as to the goods therein. It is therefore agreed by the Buyer that the goods supplied may not comply in all respects with the description in the Seller\'s catalogue or elsewhere. If a sample of the goods has been exhibited to and inspected by the buyer the contract shall not constitute a sale by sample.
12. RESERVATION OF TITLE
Although goods supplied by the Seller to the Buyer shall be at the Buyer's risk immediately on delivery to the Buyer (and the Buyer should be insured accordingly), the legal ownership in the goods shall not pass from the Seller to the Buyer until they have been paid for in full. Until property in the goods of passes from the Seller to the Buyer as forsaid the Buyer shall hold the goods as the bailee of the Seller. Where the goods are supplied under a Contract Order with delivery in installments over an extended period, then the order is to be regarded as a whole so that property in none of the goods passes until all the goods, the subject of the contract order, have been paid for in full.
13. FORCE MAJEURE
If delivery is delayed by any cause beyond the reasonable control of the Seller, a reasonable extension of time for delivery shall be granted and the Buyer shall pay such reasonable extra charges as shall have been occasioned by the delay.
14. APPLICABLE LAW
The contract is subject to English Law.
|
