About Audiovisual Online
Audiovisual Online is a specialist home cinema and Hi-Fi accessory store. Established in 2003 we have grown from strength to strength and are now one of the biggest and certainly the best accessory merchant on the web. Not only do we provide some great pricing but this is backed up by genuine customer service with real people at the end of the phone lines.
Our shop uses the latest in secure technology to provide a fantastic and easy way to buy online. All major credit cards are accepted and ordering couldn’t be easier. Just browse our items, add to your basket and pay. Simple. If you need help or advice then just call us, we will gladly help. (lines open from 9am-5pm mon-fri)
You will find big brand Hi-Fi and home cinema cables, headphones, AV furniture and all the latest accessories to make your system sound and look the way it should. We also offer free delivery on any UK mainland order over £10 and make a point of not trying to complicate the ordering process with hidden charges, annoying registering and premium phone numbers.
We are always happy to hear good customer feedback click here to view some testimonials.
Making A Purchase
Making a purchase could not be easier. Just browse our Catalogue, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Buy Now" and you will be asked for a few details that we need to be able to satisfy the order.
We accept Visa, MasterCard, Switch, Delta and Solo card payment. Under the Distance Selling Regulations consumers are entitled to a 7 day "cooling off" to inspect the goods from the date of receipt of goods ordered when you can change your mind about any purchase. However, such goods must be returned, unused, at the buyers expense in an "as new" saleable condition in their original packaging otherwise the goods will be rejected. It is your responsibility to ensure that returned goods are securely packaged and not damaged in transit. We accept no responsibility for items (faulty or otherwise) damaged in transit to us.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
WARNING: Audiovisual Online takes a zero-tolerance view in cases of obvious credit card fraud. We report ALL attempts to use a credit card fraudulently to the police.
Reaching Us
If you need to reach us, please contact us via our contact form or write to us at:
Audiovisual Online,
Unit 10,
Throstle Mill,
Market Street,
Bacup,
Lancs,
OL13 0AU.
Telephone 0845 675 0894 or 0845 675 0850
Complaints Procedure If you have a complaint we will handle it fairly and effectively, treating your information as confidential. All complaints will be acknowledged within 5 days and dealt with by our customer service manager immediately, we will keep you informed and do our best to resolve the situation as quickly as possible.
We welcome your comments in improving our service.
Privacy Policy
Audiovisual Online do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. To view our full privacy policy please click here
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